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Small businesses store customer information in different ways. In some cases, valuable knowledge about who customers are, what they want and how they buy exists only in the heads of the business owner and their team. Contact details are usually stored in a mobile phone, address book or basic card index system. Others use computer spreadsheets to record customer details, which makes the information easier to access, share and store securely online. Although better, spreadshee

Accounting software is one of the most widely used digital business tools. About 80% of UK SME employers that use digital tech use accounting software (source: GOV.UK), although the smaller the business, the less likely that is. Only a third of the UK’s solo self-employed use accounting software. Some don’t realise the benefits accounting software can bring or they mistakenly believe it to be expensive and difficult to use. Other business owners won’t be shifted away from ma

Fuelled by continued growth in recent years, the UK has hundreds of thousands of ecommerce-only businesses, but online sales also provide a crucial additional source of income for many UK businesses that also sell offline. Some are “bricks-and-mortar” retailers, but many other businesses of all sizes, types and sectors also now sell online. 11 Ecommerce FAQs 1 What is ecommerce? 2 What are the key benefits of ecommerce? 3 What are the main ecommerce channels? 4 How do I ch

About 80% of UK SMEs with employees that use digital technologies use accounting software (source: GOV.UK), making it one of the most widely used digital business tools. However, the smaller the business, the less likely it is to use accounting software. Only a third of the UK’s solo self-employed uses accounting software. 10 accounting software FAQs 1 What is accounting software? 2 Why do some businesses not use accounting software? 3 What are the limitations of manual bo

Accounting software remains one of the most widely used digital tools among UK SMEs. When it comes to those with employees that use digital technologies, an estimated 80% use accounting software (source: GOV.UK), but that figure plummets to just 33% for the solo self-employed. UK businesses are required by law to keep detailed accurate records of their income and costs. HMRC can conduct compliance checks and fine businesses for poor record-keeping. About a quarter of small